Embedded Escalation Engineer - Amman, الأردن - Microsoft

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Senior M365 Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Technical Advisor

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content · Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer Cloud Identity

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

VT Program Manager

تم العثور عليها في: DrJobEn JO A2 - منذ 19 ساعة

Understand and contribute to the vision and roadmap with a constant eye on continuous delivery of value and engineering action · Prioritize development items to align with the roadmap · Manage releases to ensure delivery, coordinating milestones across teams · Work closely with c ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Worldwide Support Engineering Leader

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...

Technical Advisor

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Coach and mentor Front Line engineers to deliver exceptional customer service. · Act internally as a customer advocate. · Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers · Focus on readiness and technical triage/training creation and de ...

Worldwide Support Engineering Leader

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...

DCAR Online Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

Provide L3 technical support to FEs, RSEs and customers with appropriate response times based on customer/contract agreements · Act as region field expert for DCAR programs and monitor NPI product performance · Support proper launch of DCAR NPIs in EGM · Gather data and share inf ...

Senior Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Lead, communicate, and manage on-site engineers. Communicate with PM for project-related issues (PIP, deliverables, acceptance, project closure) · Handle PROTEI products installation, configuration, and testing. · Implement ATP on-site after each installation. · Provide on-site o ...

Project Coordinator

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

For international contractors, this is structured as a freelance engagement. For those based in the US, it is classified as a W2 engagement. · Reddit Collectible Avatars · The Reddit Collectible Avatars program is an innovative initiative designed to engage the Reddit · community ...

Technical Support Team Lead

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage. · Customer Onboarding & Succ ...

Senior Site Reliability

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

job Summary · The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users. · As an Senior SRE & Gitops engineer you'll be in a unique position to drive operations automat ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

Network Access Maintenance L2 Team Leader

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Network Access Maintenance L2 Team Leader · Job Brief · Responsible for managing and supervising all corrective and preventive maintenance activities for L2 maintenance team implemented in towers across Umniah's sites. Also, responsible for supporting and guiding the team through ...

Director of Infrastructure

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

About the job · Who We Are And What We Do · Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and ...

Senior Consultant

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

About the job · We are currently seeking a highly motivated Senior Consultant to support client engagement teams, work with a wide variety of clients to deliver professional services and participate in Enterprise Risk external client engagements and internal projects. This role w ...