Support Escalation Engineer - Amman, الأردن - Microsoft

Embedded Escalation Engineer

منذ 5 أيام

· • Handle highly complex, political, financial, executive level cases - as business demands · • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · • Manage engagement with Product Engineering for Support-raised ...

Support Escalation Engineer

منذ 3 أيام

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

Support Escalation Engineer

منذ 5 أيام

Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

Support Escalation Engineer

منذ يوم

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Embedded Escalation Engineer

منذ 5 أيام

Handle highly complex, political, financial, executive level cases - as business demands · Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · Manage engagement with Product Engineering for Support-raised escalatio ...

Senior M365 Support Escalation Engineer

منذ 6 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Senior M365 Support Escalation Engineer

منذ 3 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Partner Technical Advisor

منذ 3 أيام

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

Partner Technical Advisor IaaS VM

منذ 3 أيام

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

Technical Advisor

منذ أسبوع

Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content · Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time ...

Support Engineer Big Data Data Movement

منذ 6 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer Cloud Identity

منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

VT Program Manager

منذ أسبوع

Understand and contribute to the vision and roadmap with a constant eye on continuous delivery of value and engineering action · Prioritize development items to align with the roadmap · Manage releases to ensure delivery, coordinating milestones across teams · Work closely with c ...

Technical Support Engineer

منذ 5 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Windows Networking Support Engineer

منذ 5 أيام

· • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · • Identify cases that require escalation ( ...

Application Support Officer

منذ 5 أيام

Providing software application support under the supervision of the Senior Engineer. · Performing analyses on software application functionality and suggesting improvements. · Ensuring effective front end and back end functionality of applications. · Consulting with the software ...

Worldwide Support Engineering Leader

منذ يوم

Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...

Matlawi Engineer

منذ 5 أيام

Determines engineering requirements by conducting inspections and analytical tests; analyzing and synthesizing data; maintaining control charts; determining root causes; preparing bid specifications. · Resolves engineering problems by collecting and analyzing information; researc ...

Technical Advisor

منذ 6 أيام

Coach and mentor Front Line engineers to deliver exceptional customer service. · Act internally as a customer advocate. · Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers · Focus on readiness and technical triage/training creation and de ...