وظائف
>
Amman

    Support Escalation Engineer - Amman, الأردن - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Amman, الأردن

    منذ 4 أيام

    Default job background
    وصف
    • Respond to incoming cases of client services department as backup during peak times.
    • Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.
    • Conduct extensive troubleshooting of backend databases and identify root cause of data issues.
    • Engineer and investigate both platform and product issues.
    • Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures.
    • Direct clients through issue resolution including customer meetings, status reports and updates.
    • Identify, propose and enforce escalation process improvements.
    • Adapt response and extensive research as per customer response.
    • Record all customer contacts and activities in CRM system.
    • Update and manage current working knowledge of IPRO Tech Inc. products and technology.
    • Conduct software testing for performance, configuration and functions.
    • Identify, analyze and write problems with program function, output, online screen and content.
    • Develop software defect reports and maintain logged defects in respective database.
    • Provide contributions to central escalation knowledgebase.
    • Identify support tools gaps, enhance needs and propose solutions.
  • Microsoft

    Embedded Escalation Engineer

    منذ 4 أيام

    Microsoft Amman, الأردن

    · • Handle highly complex, political, financial, executive level cases - as business demands · • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · • Manage engagement with Product Engineering for Support-raised ...

  • Microsoft Corporation

    Support Escalation Engineer

    منذ يومين

    Microsoft Corporation Amman, الأردن

    Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

  • Microsoft

    Support Escalation Engineer

    منذ 4 أيام

    Microsoft Amman, الأردن

    · • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...

  • Microsoft

    Support Escalation Engineer

    منذ ساعتين

    Microsoft Amman, الأردن

    Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

  • Microsoft Corporation

    Embedded Escalation Engineer

    منذ 4 أيام

    Microsoft Corporation Amman, الأردن

    Handle highly complex, political, financial, executive level cases - as business demands · Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · Manage engagement with Product Engineering for Support-raised escalatio ...

  • MICROSOFT

    Senior M365 Support Escalation Engineer

    منذ 5 أيام

    MICROSOFT Amman, الأردن

    Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

  • Microsoft Corporation

    Senior M365 Support Escalation Engineer

    منذ يومين

    Microsoft Corporation Amman, الأردن

    Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

  • Microsoft

    Partner Technical Advisor

    منذ يومين

    Microsoft Amman, الأردن

    Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

  • Microsoft Corporation

    Partner Technical Advisor IaaS VM

    منذ يومين

    Microsoft Corporation Amman, الأردن

    Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

  • Microsoft

    Technical Advisor

    منذ 6 أيام

    Microsoft Amman, الأردن

    Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content · Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time ...

  • Microsoft

    Support Engineer Big Data Data Movement

    منذ 5 أيام

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft

    Support Engineer

    منذ ساعتين

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft

    Support Engineer Cloud Identity

    منذ ساعتين

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Vivint Smart Home, Inc.

    VT Program Manager

    منذ 6 أيام

    Vivint Smart Home, Inc. Amman, الأردن

    Understand and contribute to the vision and roadmap with a constant eye on continuous delivery of value and engineering action · Prioritize development items to align with the roadmap · Manage releases to ensure delivery, coordinating milestones across teams · Work closely with c ...

  • Microsoft

    Technical Support Engineer

    منذ 4 أيام

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft

    Windows Networking Support Engineer

    منذ 4 أيام

    Microsoft Amman, الأردن

    · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · • Identify cases that require escalation ( ...

  • Specialized Technical Services

    Application Support Officer

    منذ 4 أيام

    Specialized Technical Services Amman, الأردن

    Providing software application support under the supervision of the Senior Engineer. · Performing analyses on software application functionality and suggesting improvements. · Ensuring effective front end and back end functionality of applications. · Consulting with the software ...

  • Microsoft

    Worldwide Support Engineering Leader

    منذ ساعتين

    Microsoft Amman, الأردن

    Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...

  • Microsoft

    Technical Advisor

    منذ 5 أيام

    Microsoft Amman, الأردن

    Coach and mentor Front Line engineers to deliver exceptional customer service. · Act internally as a customer advocate. · Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers · Focus on readiness and technical triage/training creation and de ...

  • Microsoft

    Worldwide Support Engineering Leader

    منذ 6 أيام

    Microsoft Amman, الأردن

    Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...