- Handle highly complex, political, financial, executive level cases - as business demands
- Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
- Manage engagement with Product Engineering for Support-raised escalations
- Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
- Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
- Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
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Embedded Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يومين
Microsoft Amman, الأردن· • Handle highly complex, political, financial, executive level cases - as business demands · • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · • Manage engagement with Product Engineering for Support-raised ...
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Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Corporation Amman, الأردنSupport Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...
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Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 20 ساعة
Microsoft Amman, الأردنHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...
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Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
Microsoft Corporation Amman, الأردنRespond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...
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Senior M365 Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Microsoft Amman, الأردنHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...
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Senior M365 Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Corporation Amman, الأردنHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...
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Partner Technical Advisor
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Amman, الأردنWork to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...
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Partner Technical Advisor IaaS VM
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Corporation Amman, الأردنWork to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...
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Technical Advisor
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنIdentify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content · Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Engineer for Azure Bare Metal
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Corporation Amman, الأردن· • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · • Identify cases that require escalation ( ...
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Application Support Officer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Specialized Technical Services Amman, الأردنProviding software application support under the supervision of the Senior Engineer. · Performing analyses on software application functionality and suggesting improvements. · Ensuring effective front end and back end functionality of applications. · Consulting with the software ...
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Worldwide Support Engineering Leader
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنProvide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...
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Senior Network Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
EastNets Amman, الأردنCollaborating with network architects to design and implement functional company networks. · Installing and configuring networking hardware. · Creating and implementing network security measures. · Managing and mentoring junior Network Engineering staff. · Conducting regular netw ...
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Worldwide Support Engineering Leader
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنProvide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering · Ensure an effective workflow and feedback loop exists with your global peers to drive performance including closure on common process breakdowns as seen ...
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Technical Advisor
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنCoach and mentor Front Line engineers to deliver exceptional customer service. · Act internally as a customer advocate. · Guide peer team and internal teams to ensure are Empowering, Helping and Advising customers · Focus on readiness and technical triage/training creation and de ...
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Partner Technical Advisor
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Amman, الأردنCore (all people in this role perform these duties; depending on tenure some duties may be minimal · Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...
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Partner Technical Advisor
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
Microsoft Amman, الأردنProvide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable. · O ...