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Amman

    Multi-Property Senior Sales Manager - Amman, الأردن - Marriott

    Marriott
    Marriott Amman, الأردن

    منذ أسبوعين

    Marriott background
    Paid Work
    وصف

    Job Number

    Job Category Sales & Marketing

    Location W Amman, 13 Rafiq Al Hariri Ave, P.O. Box 5457, Amman, Jordan, Jordan

    Schedule Full-Time

    Located Remotely? N

    Relocation? N

    Position Type Management

    JOB SUMMARY

    Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

    CANDIDATE PROFILE

    Education and Experience


    • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

    OR


    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Understanding Market Opportunities & Driving Revenue


    • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.


    • Partners with group/catering counterpart to effectively manage the business opportunity.


    • Responds to incoming group/catering opportunities for the property that are outside parameters of the .


    • Handles all opportunities if property does not participate in an EBC.


    • Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.


    • Focuses efforts on group/catering accounts with significant potential sales revenue.


    • Develops effective group/catering sales plans and actions.


    • Designs, develops and sells creative catered events.


    • Maximizes revenue by upselling packages and creative food and beverage.


    • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


    • Closes the best opportunities for each property based on market conditions and individual property needs.


    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

    Providing Exceptional Customer Service


    • Handles complex business with significant revenue potential as well as significant customer expectations.


    • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


    • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.


    • Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.


    • Provides excellent customer service in order to grow share of the account.


    • Executes brand's Customer Service Standards and property's Brand Standards.


    • Executes and supports the business Customer Service Standards and property's Brand Standards.


    • Participates in and practices daily service basics of the brand.


    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.


    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.


    • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    Building Successful Relationships


    • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.


    • Manages and develops relationships with key internal and external stakeholders.


    • Uses sales resources and administrative/support staff.

    Additional Responsibilities


    • Utilizes intranet for resources and information.


    • Conducts site inspections.


    • Creates contracts as required.


    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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