Support Engineer - Amman, الأردن - Microsoft

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

What You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

Support Engineer

تم العثور عليها في: DrJobEN AE A2 - منذ يومين

Installing and configuring client computer systems. · Responding to client IT support requests. · Meeting with clients to diagnose software, networking, or hardware issues. · Providing technical support on-site or via remote-access systems. · Offering solutions that meet the need ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. · Trilogy takes pride in its customer support quality and makes sure cu ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...

Sales Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Office based technical sales support to customers enquiries and leads · Serves customers by identifying their needs and engineering adaptations of products, tools, and services · Preparation of customer proposals · Preparation of tender responses and requests for quotations · Han ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

IT ELV Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

About the job · Trismart Group is looking to hire "IT and ELV support Engineer " with 6+ years of experience as following: Education and certifications: Bachelor's degree in Computer Science, Information Technology, computer engineer Relevant certifications such as Project Man ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

About the job · With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experiencece. · . Come join CE&S and help us build a future where c ...

Developer Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Troubleshooting complex technical issues, identifying and fixing the reported issues. · Write samples or how to prototypes to explain a particular technique/technology or Product. · Identify and escalate reported bugs in Microsoft products. · Provide appropriate alternate impleme ...

Senior Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Wowing customers by solving new and complex problems proactively. · Drawing on your DevOps knowledge and experience and existing knowledge of AWS, Docker, and Kubernetes to discover the root cause of our customers' most challenging issues. · Building on your existing technical ca ...

Desktop Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Outsource \ Onsite at the customer's site (Amman\Madaba Bridge) · Responding to client support requests. · Contacting clients to find out the nature of the problem. · Following up with international vendors over phone to fix technical issues. · Troubleshooting hardware and softwa ...