Senior Technical Support Engineer - Amman, الأردن - Global Modern Telecom Solution

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

· • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

What You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...

Support Engineer

تم العثور عليها في: DrJobEN AE A2 - منذ 6 أيام

Installing and configuring client computer systems. · Responding to client IT support requests. · Meeting with clients to diagnose software, networking, or hardware issues. · Providing technical support on-site or via remote-access systems. · Offering solutions that meet the need ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 13 ساعة

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

Support Engineering Management

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Be the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

IT ELV Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

About the job · Trismart Group is looking to hire "IT and ELV support Engineer " with 6+ years of experience as following: Education and certifications: Bachelor's degree in Computer Science, Information Technology, computer engineer Relevant certifications such as Project Man ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. · Responsibi ...

Developer Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

Troubleshooting complex technical issues, identifying and fixing the reported issues. · Write samples or how to prototypes to explain a particular technique/technology or Product. · Identify and escalate reported bugs in Microsoft products. · Provide appropriate alternate impleme ...