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Amman

    Support Engineer - Amman, الأردن - Crossover

    Crossover
    Crossover Amman, الأردن

    منذ 4 أيام

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    وصف
    • What You Will Be Doing
    • Solving complex customer problems that our AI bot was unable to help them with
    • Asking insightful questions that get to the root cause of the customer's problem
    • Generating solutions using your product knowledge and our knowledge bases
    • Spending 25% of your time learning about new products, features, & solutions
    • What You Won't Be Doing
    • Getting bored answering simple questions for the same product each day
    • Working on easy or simple tickets, such as resetting passwords
    • Working alone and avoiding live customer interaction
    • Analyzing, writing, or debugging source code
    • Support Engineer Key Responsibilities
    • Take ownership of support incidents and use all available resources and knowledge to resolve them
    • Consistently improve the quality of your work by internalizing the feedback and coaching you receive
    • Basic Requirements
    • Professional experience leveraging LLMs, such as ChatGPT, Gemini, Grok, or Claude, to automate manual tasks and boost productivity
    • Enough coding experience to pass a basic coding test (i.e. bug fixes)
    • Availability to work any shift we assign you
    • About Trilogy

      Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses.
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