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    Support Engineer - Amman, الأردن - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

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    وصف
    • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
    • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
    • Act internally as a customer advocate.
    • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
    • Advise customers on how to gain additional value from their Microsoft products.
    • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
    • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
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