- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
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Front Desk Coordinator
منذ 10 ساعات
L-Acoustics Amman, الأردنANGLAIS :Responsible for coordination and completion of medium complexity projects · Familiar with a variety of the fields concepts, practices, and procedures. · Relies on several years of experience and judgment to plan and accomplish goals. · Negotiates changes in scope, budget ...
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Front Desk Agent
منذ 4 أيام
AccorHotels Amman, الأردنGreet guests and provide them with superb customer service. · Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. · Answer all client questions and incoming calls. · Redirect phone calls to the appropriate depar ...
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Front Desk Agent
منذ أسبوع
Rotana Amman, الأردنGreeting and thanking guests in a sincere, friendly manner. · Checking guests in on arrival and out on departure. · Posting charges to appropriate guest accounts. · Anticipating and addressing guests' needs, and resolving their problems and complaints. · Assisting guests with dis ...
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Front Desk Agent
منذ 5 أيام
Marriott International, In Amman, الأردنAbout the job · Job NumberJob CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Amman, Amman, 5th Circle, Amman, Jordan, Jordan VIEW ON MAPScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving g ...
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Front Desk Agent
منذ أسبوع
Sheraton Hotels & Resorts Amman, الأردنPerform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon ...
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Front Desk Agent
منذ أسبوع
Rotana Hotel Group Amman, الأردنWelcome customers and guests in a warm and friendly manner. · Ascertains their purchasing needs. · Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. · Knows all essential aspects of our business operations. · Collec ...
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Front Desk Agent
منذ 4 أيام
Sheraton Hotels & Resorts Amman, الأردنAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all p ...
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Front Desk
منذ 3 أيام
SHERATON HOTELS & RESORTS Amman, الأردنAnswer record and process all guest calls messages requests questions or concerns · Coordinate with Housekeeping to track readiness of rooms for check-in · Communicate parking procedures to guests visitors and dispatch bell staff or valet staff as needed · Supply guests with dire ...
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Front Desk Receptionist
منذ 5 أيام
Gymnazia Int'l School of Sports, Arts and Science Education Amman, الأردن- Greet visitors and clients in a warm and friendly manner and directing them appropriately. · Answering & transferring calls as necessary · -Managing students' appointments and schedules · Handle and resolve costumers' complaints and problems. · -Maintaining the GYMNAZIA activi ...
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Front Desk Clerk
منذ 4 أيام
W Hotels Amman, الأردنProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, a ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنProvide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs · To ensure the correct functioning and maintenance of systems and products serviced by Service Operations · Act as the customer SPOC and co-ordinate the schedu ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنBasic knowledge and understanding of Network protocols. · Product and Service knowledge in one or several of the following areas at beginner level: · Airport Services · Desktop services · Network Services · Customer specific services and solutions (for dedicated support) · Exposu ...
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Supervisor Front Desk
منذ أسبوع
Sheraton Hotels & Resorts Amman, الأردنWelcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. · Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. · Col ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنProduct and Service knowledge in one or several of the following areas at beginner level: · Airport Services · Desktop services · Network Services · Customer specific services and solutions (for dedicated support) · Exposure to ITIL and to IT and network components and principles ...
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Lead Agent
منذ أسبوع
United Airlines Amman, الأردن دوام كاملWe have a wide variety of career opportunities around the world — come find yours. · Airport Operations · The Airport Operations department keeps operations at our airports running smoothly through planning, organization and · supervision. · This position is located at the AMM ai ...
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Team Leader Front Desk
منذ أسبوع
Centro Hotels Amman, الأردنReceive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure · Maintain effective communication with all related departments to ensure smooth service delivery · Maintain an awareness of rate levels to be sold on a daily bas ...
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Front Office Agent
منذ أسبوع
Accor Amman, الأردنAbout the job · Responsibilities · Job Description · Check in and check out · Allocation rooms coordinating with the housekeeping department. · Anticipating guests needs and handle their inquiries · Having a complete knowledge of the hotel, including room types, relative features ...
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Front DeskReception Agent
منذ أسبوع
Accor Amman, الأردنCompany Description · Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we ...
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Front DeskReception Agent
منذ أسبوع
Accor Amman, الأردنJob Description · Reporting to the Director, Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following: · Consistently offer professional, friendly and engaging service. · Greet, check in and sett ...
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Guest Relations Supervisor
منذ أسبوع
ALL - Accor Live Limitless Amman, الأردنb Description · Provide a warm welcome to the guests, and oversee VIP arrivals and departures. · Keeps an updated record of the guests' information in the system and handle complaints and concerns. · Deal effectively with any guest comments and or / complaints taking full ownersh ...