Sales Support Engineer - Amman, الأردن - High Force Engineering Solutions

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

· • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. · Trilogy takes pride in its customer support quality and makes sure cu ...

Support Engineering Management

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Be the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

Technical Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

About the job · With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experiencece. · . Come join CE&S and help us build a future where c ...

IMS Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

Customer Management and Issue handling · Available to handle Emergency and critical issues while on call roster · Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis · Scope, defin ...

Application Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 21 ساعة

Impressing customers by solving complex or new problems · Growing your product knowledge, in breadth and depth · Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces · Resolving elevated customer tickets · Expanding ...

Integration Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

· He/she provides dedicated integration support for all types of merchants. · Develops subject matter expertise in one or more payment services and handles escalations related to those services. · He/she manages high severity incidents till resolution. · He/she can deal with amb ...

Support Engineering Manager

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

· • Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations · • Commit to Performance Management & Recognition Program. · • Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, in ...