Technical Support Engineer - Amman, الأردن - Crossover for Work

Support Engineer

منذ 5 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

منذ يوم

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

Support Engineer

منذ يوم

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

منذ 13 ساعة

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...

Support Engineer

منذ 13 ساعة

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer

منذ 13 ساعة

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. · Act internally as a customer adv ...

Support Engineer

منذ 13 ساعة

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

منذ 13 ساعة

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

Support Engineer

منذ 13 ساعة

What You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...

Support Engineer

منذ 13 ساعة

Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

Support Engineer

منذ 3 أيام

Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...

Support Engineer

منذ 13 ساعة

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. · As a member of a team, pursue technical problems in the enterprise space, involving broad and in ...

Support Engineer

منذ 13 ساعة

supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

Support Engineer

منذ 13 ساعة

You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...

Support Engineer

منذ 6 أيام

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...

Network Support Engineer

منذ 13 ساعة

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. · Performing disaster recovery operations and data backups when required. · Protecting data, software, and hardware ...

Technical Support Engineer

منذ 13 ساعة

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

Support Escalation Engineer

منذ 3 أيام

· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...

Support Engineering Management

منذ يوم

Be the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...

Support Engineering Manager

منذ 13 ساعة

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. · Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expert ...