- He/she provides dedicated integration support for all types of merchants.
- Develops subject matter expertise in one or more payment services and handles escalations related to those services.
- He/she manages high severity incidents till resolution.
- He/she can deal with ambiguity associated with the technical requirements. (e.g., custom system integrations, token migrations, embedded customer experience).
- He/she understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- He/she understand the risk/opportunities with various implementations and help our merchants make the right trade-offs (e.g., creation of downstream bottlenecks, managed vs. unmanaged services, etc.).
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Support Engineer
منذ أسبوع
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Engineer
منذ 3 أيام
Microsoft Amman, الأردن· • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to ...
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Support Engineer
منذ 3 أيام
Microsoft Corporation Amman, الأردنYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...
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Support Engineer
منذ 4 أيام
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...
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Support Engineer
منذ 3 أيام
Microsoft Corporation Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...
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Support Engineer
منذ 4 أيام
Microsoft Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...
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Support Engineer
منذ 3 أيام
Microsoft Corporation Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. · Act internally as a customer adv ...
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Support Engineer
منذ أسبوع
Crossover Amman, الأردنWhat You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...
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Support Engineer
منذ أسبوع
Microsoft Amman, الأردنPositively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. · As a member of a team, pursue technical problems in the enterprise space, involving broad and in ...
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Support Engineer
منذ 3 أيام
Microsoft Corporation Amman, الأردنsupporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...
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Support Engineer
منذ 4 أيام
Microsoft Corporation Amman, الأردنYou will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...
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Support Engineer
منذ 5 أيام
ZagTrader Amman, الأردنAssist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...
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Support Engineer
منذ 3 أيام
Microsoft Amman, الأردنRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...
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Support Engineer
منذ 3 أيام
ProgressSoft Amman, الأردنResponding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...
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Support Escalation Engineer
منذ 3 أيام
Microsoft Amman, الأردن· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...
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Support Escalation Engineer
منذ يوم
Microsoft Corporation Amman, الأردنSupport Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...
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Technical Support Engineer
منذ 3 أيام
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Technical Support Engineer
منذ 3 أيام
MICROSOFT Amman, الأردنWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
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Support Engineering Manager
منذ 4 أيام
Microsoft Corporation Amman, الأردنManage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. · Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expert ...
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Support Engineering Management
منذ يوم
Microsoft Corporation Amman, الأردنBe the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...