- Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud.
- As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Crossover Amman, الأردنWhat You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...
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Support Engineer
تم العثور عليها في: DrJobEN AE A2 - منذ يومين
Microsoft Corporation Amman, الأردنInstalling and configuring client computer systems. · Responding to client IT support requests. · Meeting with clients to diagnose software, networking, or hardware issues. · Providing technical support on-site or via remote-access systems. · Offering solutions that meet the need ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Corporation Amman, الأردنYou will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
ProgressSoft Amman, الأردنResponding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
Microsoft Amman, الأردنRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...
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Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
ZagTrader Amman, الأردنAssist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام
MICROSOFT Amman, الأردنWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Crossover for Work Amman, الأردنThis role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. · Trilogy takes pride in its customer support quality and makes sure cu ...
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Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردن· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...
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Sales Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
High Force Engineering Solutions Amman, الأردنOffice based technical sales support to customers enquiries and leads · Serves customers by identifying their needs and engineering adaptations of products, tools, and services · Preparation of customer proposals · Preparation of tender responses and requests for quotations · Han ...
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IT ELV Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يومين
Trismart Group Amman, الأردنAbout the job · Trismart Group is looking to hire "IT and ELV support Engineer " with 6+ years of experience as following: Education and certifications: Bachelor's degree in Computer Science, Information Technology, computer engineer Relevant certifications such as Project Man ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Escalation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يومين
Microsoft Amman, الأردنHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
MICROSOFT Amman, الأردنAbout the job · With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experiencece. · . Come join CE&S and help us build a future where c ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Crossover for Work Amman, الأردنImpressing customers by solving complex or new problems · Growing your product knowledge, in breadth and depth · Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces · ...
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Technical Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Crossover for Work Amman, الأردنImpressing customers by solving complex or new problems · Growing your product knowledge, in breadth and depth · Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces · Answering the same questions over and over agai ...
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Software Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ يوم
DIGITAL GATES Amman, الأردنBe responsible of troubleshooting and fixing technical issues that may be raised by the business relating to any of the digital products in production environment · Act as internal technical expert for the application portfolio and work within the team responsible for ongoing mai ...
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IMS Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Ericsson-Worldwide Amman, الأردنCustomer Management and Issue handling · Available to handle Emergency and critical issues while on call roster · Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis · Scope, defin ...
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Application Support Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Crossover for Work Amman, الأردنImpressing customers by solving complex or new problems · Growing your product knowledge, in breadth and depth · Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces · Resolving elevated customer tickets · Expanding ...