Embedded Escalation Engineer - Amman, الأردن - Microsoft Corporation

Embedded Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ ساعة

· • Handle highly complex, political, financial, executive level cases - as business demands · • Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques · • Manage engagement with Product Engineering for Support-raised ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

Senior M365 Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Senior M365 Support Escalation Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...

Partner Technical Advisor

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

Partner Technical Advisor IaaS VM

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms · Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise. · En ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer Cloud Identity

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Support Engineer for Azure Bare Metal

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

· • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · • Identify cases that require escalation ( ...

Subscription Management

تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

Application Support Officer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Providing software application support under the supervision of the Senior Engineer. · Performing analyses on software application functionality and suggesting improvements. · Ensuring effective front end and back end functionality of applications. · Consulting with the software ...

Senior Network Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Collaborating with network architects to design and implement functional company networks. · Installing and configuring networking hardware. · Creating and implementing network security measures. · Managing and mentoring junior Network Engineering staff. · Conducting regular netw ...

Partner Technical Advisor

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Core (all people in this role perform these duties; depending on tenure some duties may be minimal · Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness ...

Partner Technical Advisor

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable. · O ...

Support Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

DCAR Online Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ يوم

Provide L3 technical support to FEs, RSEs and customers with appropriate response times based on customer/contract agreements · Act as region field expert for DCAR programs and monitor NPI product performance · Support proper launch of DCAR NPIs in EGM · Gather data and share inf ...

Mid DevOps Engineer

تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

Company Description · Cloudvests is a customer-centric optimized digital transformation IT company dedicated to providing customers with cloud-optimized technology, cloud Well-Architected, CI/CD pipelines, DevOps, DevSecOps, AI&Mlops as a service, containers, infrastructure autom ...

Technical Client Services Associate

تم العثور عليها في: DrJobEn JO A2 - منذ يومين

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world le ...