- Minimum 3-7 years of experience working with Dynamics 365 FinOps in a support or development role.
- Solid understanding of Azure Logic Apps, LCS diagnostics, and other related technologies.
- Proven experience in bug fixing, issue tracing, and using debug tools like trace parser and KSQL.
- Excellent problem-solving skills with a strong technical mindset.
- Ability to work under pressure and manage multiple tasks.
- Excellent verbal and written communication skills.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
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Support Engineer
منذ يوم
Microsoft Corporation Amman, الأردنYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...
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Support Engineer
منذ يوم
Microsoft Corporation Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. · Act internally as a customer adv ...
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Support Engineer
منذ 3 أيام
Microsoft Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...
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Support Engineer
منذ يوم
Microsoft Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...
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Support Engineer
منذ يوم
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...
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Support Engineer
منذ 38 دقيقة
Microsoft Amman, الأردنResponsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...
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Support Engineer
منذ 43 دقيقة
Microsoft Corporation Amman, الأردنScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...
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Support Engineer
منذ يوم
Crossover Amman, الأردنWhat You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...
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Support Engineer
منذ 43 دقيقة
ProgressSoft Amman, الأردنResponding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients computers via remote access. · Traveling to clients office or server location. · Installing new hardware, software, and networking systems. · Di ...
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Support Engineer
منذ يوم
ZagTrader Amman, الأردنAssist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...
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Support Engineer
منذ 43 دقيقة
Microsoft Corporation Amman, الأردنsupporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...
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Support Engineer
منذ يوم
Microsoft Corporation Amman, الأردنYou will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...
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Support Engineer
منذ يوم
Microsoft Amman, الأردنPositively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. · As a member of a team, pursue technical problems in the enterprise space, involving broad and in ...
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Support Engineer
منذ 37 دقيقة
Microsoft Amman, الأردنRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...
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Support Engineering Manager
منذ يوم
Microsoft Corporation Amman, الأردنManage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. · Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expert ...
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Support Escalation Engineer
منذ يوم
Microsoft Amman, الأردنHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...
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Technical Support Engineer
منذ يوم
MICROSOFT Amman, الأردنWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
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Technical Support Engineer
منذ يوم
Crossover for Work Amman, الأردنThis role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. · The solutions might be configuration, database-level, or even code-level. Trilogy takes pride in its customer support quality and makes sure cu ...
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Support Escalation Engineer
منذ يوم
Microsoft Amman, الأردن· • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...
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Support Escalation Engineer
منذ 3 أيام
Microsoft Corporation Amman, الأردنSupport Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...
ETIC Microsoft Dynamics 365 FinOps Technical Support Engineer - Amman, الأردن - PwC
