وظائف
>
Amman

    Support Engineer - Amman, الأردن - Microsoft

    Microsoft
    Microsoft Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Default job background
    وصف

    • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
    • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
    • Act internally as a customer advocate.
    • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
    • Advise customers on how to gain additional value from their Microsoft products.
    • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Microsoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft Corporation

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Corporation Amman, الأردن

    You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...

  • Microsoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

  • Microsoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Amman, الأردن

    Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

  • Microsoft Corporation

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Corporation Amman, الأردن

    Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

  • Crossover

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

    Crossover Amman, الأردن

    What You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...

  • Microsoft Corporation

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

    Microsoft Corporation Amman, الأردن

    supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

  • Microsoft Corporation

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

    Microsoft Corporation Amman, الأردن

    You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...

  • ZagTrader

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

    ZagTrader Amman, الأردن

    Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. · Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. · Service Monitoring and Database Maintenance. · Help Build ...

  • ProgressSoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    ProgressSoft Amman, الأردن

    Responding to technical support tickets. · Contacting clients to find out the nature of the technical or IT issue. · Linking to clients' computers via remote access. · Traveling to clients' office or server location. · Installing new hardware, software, and networking systems. · ...

  • Microsoft

    Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ يوم

    Microsoft Amman, الأردن

    Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service to provide in-depth technical support for complex escalated problems identified in Microsoft software products or services and manage relationships with those ...

  • Microsoft Corporation

    Support Escalation Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Corporation Amman, الأردن

    Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

  • MICROSOFT

    Technical Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ يومين

    MICROSOFT Amman, الأردن

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Microsoft Corporation

    Support Engineering Management

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

    Microsoft Corporation Amman, الأردن

    Be the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...

  • Crossover for Work

    Technical Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    Crossover for Work Amman, الأردن

    This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level. · Trilogy takes pride in its customer support quality and makes sure cu ...

  • High Force Engineering Solutions

    Sales Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    High Force Engineering Solutions Amman, الأردن

    Office based technical sales support to customers enquiries and leads · Serves customers by identifying their needs and engineering adaptations of products, tools, and services · Preparation of customer proposals · Preparation of tender responses and requests for quotations · Han ...

  • Microsoft Corporation

    Support Escalation Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

    Microsoft Corporation Amman, الأردن

    Respond to incoming cases of client services department as backup during peak times. · Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. · Conduct extensive troubleshooting of backend databases and identify root cause of ...

  • MICROSOFT

    Technical Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    MICROSOFT Amman, الأردن

    About the job · With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experiencece. · . Come join CE&S and help us build a future where c ...

  • Ericsson-Worldwide

    IMS Support Engineer

    تم العثور عليها في: DrJobEn JO A2 - منذ 8 ساعات

    Ericsson-Worldwide Amman, الأردن

    Customer Management and Issue handling · Available to handle Emergency and critical issues while on call roster · Stay abreast of on new technology/technical areas and share information about solution to define business requirements and participate in risk analysis · Scope, defin ...