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Amman

    Information Technology Help Desk - Amman, الأردن - Edgo

    Edgo
    Edgo Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ ساعة

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    وصف

    • About the job

      The ideal candidate is expected to play a pivotal role in providing technical support, troubleshooting hardware and software issues, and delivering top-notch customer service to ensure the seamless operation of the Information Technology (IT) systems. Responsibilities and Duties
    • Handle IT help desk portal by assigning ticket assignment, prioritizing, and closing tickets to minimize operational disruptions.
    • Provide end user tier IT support services.
    • Provide printing & peripherals support services.
    • Handle hardware/software setup and maintenance.
    • Resolve connectivity and access support issues such as but not limited to logins, permissions, VPN and networking and escalate complex issues to the appropriate support teams.
    • Handle IT wiki documentation library.
    • Update IT department knowledge base (QNA) upon need.
    • Execute IT department policies and procedures.
    • Maintain employee IT profile and data card on internal portal.
    • Evaluate and recommend IT process cycle enhancements.
    • Produce ad-hoc and on-demand IT services reports such as but not limited to IT maintenance, hardware assessment, dashboard reports and any others in a timely manner.
    • Qualifications & Experience:
    • Education: bachelor's degree in computer science or any related field.
    • Certifications: IT certificates are a plus
    • Experience: 1 year experience in an IT helpdesk or technical support role.
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